Terms & Conditions


TERMS AND CONDITIONS

General Information

1.1. The sale of the products ( “Products”) offered on our website www.officinecreative.store (the “Website”), featuring the “Calzaturificio Duca del Nord” and “Officine Creative” trademark (the “Trademarks”) is regulated under these general sales conditions (the “Terms & Conditions”)
1.2 Calzaturificio Duca del Nord S.r.l.. ( “Calzaturificio Duca del Nord”) reserves the right to apply specific contractual estimations (the “Specific Estimations”) to any order (hereinafter “Order” or “Orders”). In such case, the contractual conditions applicable to an Order will be both theTerms and the Specific Estimations, which are intended to be independent and separate contracts from each other.
1.3 The Products are directly sold by Officine Creative, a Trade Mark of the Company: Calzaturificio Duca del Nord S.r.l.
1.4 Calzaturificio Duca del Nord S.r.l. is incorporated under the laws of Italy, with a principal office located at 289/A-B Via Elpidense Sud, 63812 Montegranaro, FM, Italy. V.A.T.:IT 01119660445.


2. Trade Policy

2.1. The Products are only intended for sale to individuals who are end-user consumers ( “Customers”). Customers include the individual adult who acts for purposes not related to trade, business or professional activity.
2.2 Officine Creative reserves the right not to accept Orders from those who are not “Customers”.
2.3 At any time Officine Creative may modify or amend these Terms. Customer will be subject to the Terms in effect at the time their Order is submitted.
2.4 Orders may be for one or more Products, subject to the right of Officine Creative to set a maximum quantity that may be ordered by a Customer in any one Order.
2.5 The maximum quantity of Products that may be purchased by a Customer in any one Order is 5 units( 5 pairs of shoes). In addition to these maximum quantities, Officine Creative reserves the right to limit quantities of Products ordered as it desires from time to time.
2.6 No Product will be sent for delivery or distributed to an address containing a PO Box or if it is not possible for Officine Creative to identify the individual receiving the Order or its private address.
2.7 All notices which are to be sent out via e-mail pursuant to the Terms, will be sent to the e-mail address provided by Customer at the Website.


3. Purchase Conditions

3.1 Each Product offered for sale can be selected through a dedicated web frame that will display the photo, the unit price, and the sizes available (where applicable).
3.2 Some products may be displayed on the Website for promotional reasons only and not for sale. Such products are not for sale and may not be purchased.
3.3 Images and colors of Products offered, in some cases may be different than they appear on the Website because of the technical characteristics and resolution of equipment and software used by the Customer. Images and colors, then, must be considered only as indicative, and Customers are responsible for verifying whether the Product matches their expectations with respect to color and texture. Officine Creative will not be responsible for any inappropriate images or colors of Products due to the technical characteristics of equipment and software used by a Customer.
3.4 To complete any Orders for the Products selected, the Customer will have to follow the instructions and procedures provided on the Website.
3.5 The Customer is responsible for checking the accuracy of the contents of each Order it places before confirming the Order and the Customer is responsible for filling in the purchase form according to the instructions provided on the corresponding page of the Website. By completing each Order, Customer confirms that Customer carefully read and accepts the Terms and any Specific Estimations.
3.6 If the Customer wants to make changes or corrections to the Order after confirmation, Customer must contact Customer Service (“Customer Service”) at the e-mail displayed in the “Contacts” section of the Website. A confirmed Order cannot be further modified or cancelled, except as may be expressly provided by the Terms, Specific Estimations or otherwise provided by applicable law. Customer can check an Order status at any timeby contacting Customer Service at ecommerce@officinecreativeitalia.com
3.7 As soon as Customer submits an Order, it is recommended that Customer download and save or print the Terms prevailing at the time of submission and any Specific Estimations applicable to the Order. Customer will also receive an e-mail confirmation (“Email”) of a received Order containing a summary of information already contained in the order form (i.e. Customer data, shipping method and address, information about each Product purchased, as well as detail of price and delivery rate (the “Data”)).


4. Availability and Delivery

4.1 Customer acknowledges that stocks of Products offered on the Website are limited.
4.2 Occasionally, some Products may be unavailable. In such instance, Officine Creative will inform Customer as soon as possible, and in any event, within forty-eight (48) hours (excluding weekends and holidays) from the date the Order is received by Officine Creative. If a Product from the Order is unavailable then the Order will be fulfilled based on the available Product.
4.3 Customer acknowledges that when an Order is sent to the internal unit of Officine Creative responsible for fulfilling such Order, an Email will be sent to Customer. Sometimes this Email will be substituted by shipping notice. Officine Creative will send an e-mail to Customer when the parcel containing the ordered Products leaves the warehouse. However, delivery times are not guaranteed and are only estimates.
4.4 Officine Creative will use its best efforts to fulfill each Order within ten (10) business days, and in any event, within twenty (20) business days from the day following Customer’s submission of the Order, but does not guarantee to do so. However, Officine Creative will not be liable for, nor indemnify Customer from, any claims, losses, or expenses resulting from Officine Creative not shipping an Order within any certain timeframes.
4.5 Customer may contact Customer Service for assistance with any matter relating to delivery.


5.Prices and Payment

5.1 The prices of Products offered on the Website include applicable sales tax at checkout.
5.2 The prices are quoted in Euro ( € )
5.3 Each Order within the European Union is free of shipping and customs duties from Italy. Shipping costs for shipping and return witihn the European Union will be bourne by Officine Creative.

For orders delivered to destination countries outside the European Union Member and the United Kingdom ( U.K.), the relative Shipping cost is displayed at the check out, while any custom or import duties will be payed by the Customer.


5.4 Officine Creative reserves the right to change prices of Products offered at any time and without notice. The prices published on the Website at the time an Order is confirmed are the prices that will be applied to such Order.
5.5 Payment can be made by credit card, debit card and Pay Pal. Accepted Card: Visa Mastercard, American Express, Discover, JCB, Diner's, Maestro . Credit card transactions will be governed by the specific credit card provider’s rules.
5.6 Successful completion of each Order will take place only after verification of Customer’s credit card data.


6. Accommodations

6.1 Customer shall check the Products immediately upon delivery to determine compliance with the Order.
6.2 Customer should describe any defects (i.e. packaging shows evidence of tampering, damaged Product, missing Products or items, or Products different than those ordered and/or indicated in the shipment document) in writing directly on the delivery document to be signed by Customer.
6.3 If one or more Products delivered are different from the ones ordered, or are damaged, Customer must promptly inform Officine Creative by contacting Customer Care Service, except if such defects are described in the delivery document as provided in paragraph 6.2. In such instance, Customer’s remedies are limited to:
(i) returning the Product and requesting a replacement Product,
(ii) accepting the defective Product, or
(iii) if a replacement Product is not available, returning the Order in whole or in part. Customer has no right to any other compensation or remedy, subject to any mandatory provisions of applicable law.
6.4 In the case of returns, Customer must carefully follow the return procedures established by Officine Creative. Officine Creative advises Customers to contact Customer Service for guidance and to ship any returns. Customer is free to choose any other courier service at the Customer’s expense.

7.Returns

7.1 Customer has the right to return Product(s) from its Order, with no penalty and no requirement to specify a reason, by returning the Products it received to Officine Creative within fourteen (14) days from the date such Products were delivered.
7.2 Customer may return part or all of an Order, subject to paragraph 7.1.
7.3 Customer acknowledges that:
• Customer is responsible for and assumes all risks relating to shipment, including delays;
• For ordered delivered in the European Union and the United Kingdom, the Customer is not responsible for shipping expenses related to returning such Products provided that Officine Creative return procedures are followed.
• Except for defective products, eventual custom or import duties imposed on products returned to Italy will be at Customer's expenses.
7.5 Customers are advised to utilize the return online form for returning Products. However, Customer may elect to choose to use any courier service at the Customer’s expense.
7.6 In addition to paragraphs 7.1 and 7.3, to be a valid and effective return, products must be returned in original condition and in the original packaging;
All returns are subject to Officine Creative’s verification that returned Products are still in original condition.
7.7 If a returned is made in accordance with all the above conditions, Officine Creative will refund Customer with the sum already paid by credit card as soon as possible, and in any event, within fourteen (14) days starting from the time that Officine Creative receives and inspects the Customer’s returned Products. The sums shall be deemed refunded when actually credited in original form of payment not later than the above-mentioned deadline.
7.8 Officine Creative will only accept in the manner described above returns or replacement or refund requests solely for Products that were purchased from the Website. Incomplete, damaged, worn, soiled, or altered items will not be accepted and therefore sent back to the customer.


8. Product Liability

8.1 Officine Creative does not make any warranties, guarantees or representations, express or implied, including without limitation an implied warranty of merchantability and fitness for a particular purpose, all of which are expressly disclaimed by customer, with respect to any product. Officine Creative shall not be responsible to Customer or to any subsequent user or users for any damage, loss or claim, whether direct, indirect or consequential, whether for injury to property or person, in any matter whatsoever and Customer hereby waives any and all such claims on its behalf and on the behalf of any person or party to whom it transfers the Products.
8.2 In the event any Product does not conform to the Order, Customer’s remedies shall be limited to the remedies described in paragraph 6.3. Under no circumstances shall Officine Creative be liable for claims for any damages, whether direct, immediate, foreseeable, incidental, consequential or special or for any expenses or incurred by reason of the use or misuse, sale or fabrication of products which do not conform to the terms and conditions of the Order.


9. Applicable Law and Disputes


9.1 These Terms and any Specific Estimations are ruled by the law of Italy
9.2 In the event any dispute shall arise related to the Terms, any Specific Estimation, or any Order, such dispute shall be submitted to arbitration in Italy.
Contacts
10. Contacts

For any further information, assistance or complaints, Customers may send an e-mail to:
ecommerce@officinecreativeitalia.com or write to: Officine Creative, Calzaturificio Duca del Nord S.r.l. 289/A-B Via Elpidense Sud, 63812 Montegranaro, FM, Italy. 

Attention: Officine Creative Customer Service