Returns & Exchanges



It's important that you feel good with your Officine Creative shoes, so we are glad to do our best in order to support you in the returns and exchange procedures.

FREE SHIPPING AND RETURN IN THE EUROPEAN UNION AND UK

Officine Creative's Returns and Exchanges are free in the European Union Member Countries and in the United Kingdom, requested returns will be collected at your address using a trusted delivery service.
Please return your unworn item within 14 days from delivery, for a full refund of the goods.

For Switzerland, we adopt a FREE shipping and return policy as for the EU and UK, except that duties, taxes and the additional Swiss' VAT will be at the Customer's expenses.


INTERNATIONAL RETURNS FOR ORDERS OUTSIDE THE EUROPEAN UNION AND THE UK

On any international order outside the European Union Member Countries and the UK a return shipping charge is applied for Returned Products to Italy, as long as our procedure is followed.
Requested Returns will be collected at your address using an Officine Creative trusted delivery service, please note that in case of eventual Returns any customs or import duties for products returned to Italy will be at your expenses.

In case of eventual Returns we are unable to predict the eventual charges and the Customer is liable for the payment of import duties, customs and local sales tax.
You could contact your local customs office for more information on potential charges.

We guarantee to refund any item purchased on officinecreative.store that you are not completely satisfied with, once it is returned to us in a saleable condition within 14 days of receipt.
We do our best in order to satisfy your needs and to make the return procedure quick and precise.


RETURN PROCEDURE

As a Customer you have the right to return the Product(s) from your Order, with no penalty and no requirement to specify a reason, by returning the Products you received to Officine Creative within fourteen (14) days from the date such Products were delivered.
You may return part or all of an Order, for this we kindly ask you to use the return form on our website officinecreative.store.

Following Officine Creative's procedures you will not be responsible for shipping expenses for returns if your address is in the European Union, for other Countries you'll be charged the same shipping cost of the order.
However you may elect to choose to use any courier service at your expense.

Please note that for Countries outside the European Union, any custom or import duties imposed on products returned to Italy will be at your expenses.

In order to make a valid and effective return, please follow these conditions:

1. Keep shoes and packaging in good conditions

Once you decide to return the Shoes you must not use them and must take good care of them while they remain in your possession. The Shoes must be returned to us undamaged, unsoiled, unwashed, unaltered and unworn (other than to try them on) and return them in the same state that they were sold to you). Please note that where possible, any labels or tags must remain intact and the Shoes should be returned in or with its original packaging.

2. Send us the order information

To exercise your rights to cancel a contract, you must send the information below to us :
Through our web site using this form; Return Form

By post to our address:
Officine Creative. Calzaturificio Duca del Nord S.r.l.. 289/A-B Via Elpidense Sud, 63812 Montegranaro, FM, Italy.

Information to be sent:

  • Date of request
  • Your First name and Last name
  • Your Email
  • Your Phone
  • Address where the Shoes will be picked up
  • City
  • Zip Code
  • Country
  • Reason of return

I hereby give notice that I cancel my contract of sale of the following product(s) - you can check the following information in the e-mail you received at the moment you placed the Order.

  • Product(s) Name
  • Order Number
  • Date of Order
  • Date Order received


3 Return products by courier

Ensure the Shoes are in a securely wrapped parcel.
We will contact you to schedule an appointment for the pickup by an Officine Creative trusted delivery service.

It is your responsibility to keep all return receipts, making a shipment by registered mail or by any other means necessary to obtain precise proof of the sending date.


4 . Get Refunded

Please note we will refund you in 14 (fourteen) calendar days from the date on which we receive the returned product(s) to the specified address. Any refunds made by us will be made to the method of payment provided when you placed your order and will be subject to Officine Creative right to withhold amounts for products which are found damaged on return.

You will be refunded the amount you paid for the product(s).
If the product(s) has been shipped in countries outside the European Union Members and the United Kingdom: we will not refund the relative delivery charges. In other words, we will refund you the cost of the Products not including your delivery charges for Shipping outside European Union Members and the UK.
All returns are subject to Officine Creative’s verification that returned Products are still in original condition.
We will only accept returns or replacement or refund requests solely for Products that were purchased from the Website officinecreative.store. Please note that incomplete, damaged, worn, soiled, or altered items will not be accepted and therefore sent back .

If you need support or further information about Officine Creative Return Policy don't hesitate to contact us.

Please note our all our emails and communication are conducted in English or Italian.



EXCHANGES

If you would like to exchange any product from the site, please specify the new size or the new model you would like to receive
Select the reason for your exchange and follow the returns process above.
We endeavour to send your exchanged items within 14 days of receiving your item to our warehouse

DEFECTIVE PRODUCTS

If you are unhappy with any of your purchases and feel it may be defective due to a manufacturing fault, please do get in contact with us.

Please do provide as much information as possible concerning the product and the order, eventually including one or more detailed pictures.

If you return a defective Product to us we will examine the returned Product and will notify you of your refund via e mail within a reasonable period of time. We will usually process the refund due to you as soon as possible and, in any case within 30 (THIRTY) calendar days of the day we confirmed to you via email that you were entitled to a refund for the defective Product. Products returned by you because of a defect will be refunded in full, including a refund of the original delivery charges for sending the (defective) item to you and the cost incurred by you in returning the item to us.
Any eventual custom or import duties imposed on defective products returned to Italy will be paid by Officine Creative.