Information

Delivery & Services

Discover our shipping service at your destination

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Returns & Exchanges

How to return or exchange a product

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Customers Service

Contact us for any question.

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Terms & Conditions

Detailed conditions of purchase

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Cookie Policy

Treatment website cookie

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Privacy & Legal notice

Treatment of personal data and website ownership

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Need help?

If you require any further information, feel free to contact us.

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POPULAR FAQS

Is it safe to shop from your site?

We are operating in line with advice from the World Health Organisation and the local authorities. We constantly make sure that all appropriate health and hygiene standards are adhered to.

What payment types do you accept online?

We accept Visa, MasterCard, Maestro and PayPal.
Payment is only debited from your card at the time of dispatch unless you are paying with Paypal when payment is taken at the time of order. Please note, if you pay using PayPal then payment is taken at the point of purchase. However, if any goods are cancelled your PayPal account will be refunded back to you.

Where is my order?

Once your order has been dispatched from our warehouse, you'll be sent an email advising you that it's on its way.
The email will also contain your tracking number and a link to our courier’s website that will tell you the current status of your delivery. You can also track your parcel through your account if you are registered with us.
If you any questions related to tracking your order please contact us and we’ll be happy to help.

Is your site secure?

Shopping is secure on officinecreative.store.
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We utilize the highest industry-standard secure sockets layer (256-bit SSL Certificate, level-1 PCI compliant ) technology to allow for the encryption of potentially sensitive information such as your name, address and other critically sensitive information like your credit card details. Information passed between your computer and our website cannot be read in the event someone else intercepts it. This technology includes the following features:
Authentication - this assures your browser that your data is being sent to the correct computer server and that the server is secure.
Encryption - this encodes the data so that it cannot be read by anyone other than the secure server.
Data integrity - this checks the data being transferred to ensure it has not been altered.