DELIVERY & SHIPPING

We are glad to offer you the Free Shipping and Free Returns for all your purchases on officinecreative.store in all the European Union Member Countries.
For Switzerland, we adopt a FREE shipping and return policy, except that duties, taxes and the additional Swiss' VAT will be charged to the customer in case of return.
For United Kingdom we adopt a FREE shipping and return policy, except that duties and taxes, will be charged to the customer.
All orders are processed in EURO (EUR, €). Any eventual Returned Products will be re-delivered by Officine Creative at no further shipping cost to the Customer, as long as our return procedure is followed.
Orders will be shipped using an Officine Creative trusted delivery service. Your order should arrive in approximately 2-7 business days after shipping, Monday through Friday.
Please make sure that the shipping address is correct as we are unable to amend order information once the merchandise has left our warehouse and is on the way to you. In addition we cannot process an order where a P.O. box, APO/FPO, or Freight Forwarder address is given as the delivery address.

IMPORTANT INFORMATION ABOUT INTERNATIONAL DELIVERY OUTSIDE THE EUROPEAN UNION


For orders delivered to destination countries outside the European Union Member Countries, the relative Shipping cost is displayed at the checkout, while any custom or import duties will be at your expenses.
Any eventual Returned Products will be re-delivered by Officine Creative at the same delivery cost to the Customer, as long as our return procedure is followed.
Please note that in any case any custom or import duties imposed on products returned to Italy will be at your expenses.

TAXES AND DUTIES


Officine Creative dispatches orders "delivery duty paid" (DDP), hence all taxes and duties are included for the following countries: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Lithuania, Luxembourg, Malta, Monaco, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden. Goods will arrive directly at their destination address in these countries, with no extra charges other than the amount paid at the time of the order.

Orders to all other countries are sent "delivery duty unpaid" (DDU), i.e. exclusive of any local sales taxes or customs duties. If you reside in a non-EU country, we advise you to find out about local taxes and duties before placing an order on Officine Creative. Please be aware that any local sales taxes or customs duties will be charged directly to the customer by the courier for each order at the time of delivery and will not be refunded if the items are returned.

DOCUMENTATION


Shipments destined for countries inside the European Union do not contain an invoice or any other documentation (with tax/fiscal pourpose) declaring the value of the merchandise.
All shipments destined for countries outside the European Union, as required by Customs regulations, are accompanied by an invoice declaring the value of the merchandise. For more information email us at:
contact@officinecreativeitalia.com

V.A.T.

All prices on our website include V.A.T .where applicable, as well as any charges of applicable sales tax in the country of delivery. Rates vary by country but our prices remain unchanged due to various supply chain factors.